PRIVACY POLICY
Last Updated: June 2026
The Artful Dog Studio Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, enter a competition, enquire about our services, book a photography experience, purchase artwork or otherwise interact with us.
Who We Are
The Artful Dog Studio Ltd
Unit 7, Waverley Farm
Waverley Lane
Farnham
Surrey
GU9 8EP
Telephone: 01252 929737
Email: [email protected]
Company Registration Number: 10139565
Information We Collect
We may collect and process the following information:
• Name
• Postal address
• Email address
• Telephone number
• Information relating to your dog(s)
• Booking and appointment information
• Purchase history and artwork orders
• Marketing preferences
• Website usage information
• Competition and promotional entry information
• Communications between you and our team
How We Use Your Information
We use your information for the following purposes:
• To provide photography experiences and artwork products
• To process bookings and payments
• To communicate regarding appointments and orders
• To administer competitions, promotions and prize draws
• To provide customer support
• To improve our services and customer experience
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to fulfil a booking, order or agreement with you.
Consent
Where you have given permission for us to send marketing communications or use optional website cookies.
Legitimate Interests
Where processing is necessary for the operation, improvement and protection of our business, provided your rights do not override those interests.
Legal Obligation
Where we are required to process information to comply with applicable laws and regulations.
Marketing Communications
If you choose to receive marketing communications, we may contact you by email, telephone, SMS or post regarding:
• Photography experiences
• Special events
• Promotions and offers
• New products and services
• Competitions and prize draws
You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Competitions and Promotions
When you enter a competition, prize draw or promotional campaign, we may collect information including your name, contact details and postcode.
This information is used to administer the promotion, contact winners and provide any associated prizes or photography experiences.
Where you have separately consented to marketing communications, we may also contact you regarding future promotions, products and services. You may withdraw this consent at any time.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers who assist us in operating our business, including:
• Customer relationship management providers
• Appointment booking systems
• Email marketing platforms
• Payment processors
• Website hosting providers
• Professional advisers
• Regulatory authorities where required by law
All third party providers are required to process personal data securely and in accordance with applicable data protection legislation.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
While no method of electronic transmission is completely secure, we implement reasonable safeguards to protect your data.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.
The retention period may vary depending on the nature of the information and the purpose for which it was collected.
Your Rights
Under UK GDPR, you have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Restrict processing in certain circumstances
• Object to certain processing activities
• Request transfer of your information where applicable
• Withdraw consent at any time where consent is relied upon
To exercise any of these rights, please contact us using the details provided above.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.